Great Neighbours




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Where have we been this month
COVID-19 Update
Head Office Hours
Our physical office will continue to operate on a strict appointment only basis, we have found this process to have enhanced our ability to better serve customers and provide the attention to detail we pride ourselves on.
NSW Health - Don't panic, Get the facts
Whilst we ease out of restrictions and lockdowns COVID-19 will remain with us for the foreseeable future, we encourage everyone to consider their neighbours and do the right thing. If in any doubt of current facts click the COVID SAFE icon in the top right corner to Visit NSW Health online. We support and encourage voluntary vaccination. We also respect the right to choose but expect those that do choose not to be vaccinated to accept the burden such a choice may bring without question.
Current COVID SAFE PRACTICES
MASKS are an entry requirement to enter any premise where our staff are present eg our Office or a Property we are showing. No Mask - No Entry
Our office is open however attendance is by appointment ONLY, assistance is available by phone/email/website enquiry
Marketing Inspections
Property viewings are available by private appointment or published open for inspection. All our listings are online with detail, photos and vitual tour/walk thru where available. Registration (QR Code or manual) is a condition of entry - This is for Insurance, security and administration purposes. Your data WILL be used to provide feedback to Owners.
Review our available Property >> Click on the listings in the right toolbar>>
Pre-Register
When you find a property you wish to inspect pre-register and nominate a preferred inspection time and day:
<< Click the " R " Register icon in the left toolbar<<
Avoid disappointment
Inspection times are determined by the number of pre-registrations, we can not guarentee non-registered attendees will be able to inspect a property by simply turning up. We are experiencing increased demand across all areas we service.
Application for Tenancy
To submit an Application for Tenancy Click 'R' to Register, complete the form and then select 'Application' after entering the secure code for your desired property. Complete the Application process include as much detail as you can to ensure swift processing.
Auction Registration
To Register to bid at an Auction Click 'R' to Register, complete the form and then select 'Bid' after entering the secure code for your desired property.
W,H & S Safety Requirements
It is essential that staff and tradespeople are not exposed to the risk of this disease and unknowingly spread it into their own community of family, friends and workplace.
If people are to attend your property …
If, as the occupant of a property, you pose any risk to visitors to your property YOU MUST INFORM us.
Maintenance Access
To avoid multiple contact points, Tenants will be responsible for arranging and providing access for maintenance to property. This is already the default method however pre-covid an option was for the tradesperson to collect the office key - this creates an unnecessary contact point.
Routine Property Inspections
Routine property inspections are returning to normal, we will endeavour to work within the reasonable access needs of occupants HOWEVER we ask that if you wish to be present, that you wait OUTSIDE the property whilst our agent conducts the inspection. Any dialogue regarding the property / inspection can be conducted via phone or email.
Vacation Inspections
Vacation inspections can take up to 90 minutes to complete and due to the nature of the inspection our staff can not supervise attendance inside the property during the Vacation Inspection. Tenants wishing to be present can meet outside and following completion of our inspection our agent can show any items that have been noted.
The Inspecting Agent will submit a Vacation Inspection via our unique tablet software which records all issues with the property with supporting evidence and photos. At the office a Property Manager will then review the Inspection, compare it to the ingoing inspection and determine if any issues are the responsibility of the Tenant (it is common for issues to be raised that are NOT the responsibility of the Tenant)
Bond Claims
99% of Bond Claim disputes are minor and relate to cleaning. We STRONGLY recommend using a professional End of Lease cleaner that has a RETURN GUARENTEE, we will work with your chosen cleaner if they miss some basic items - An end of lease clean is more thorough than a weekly standard clean.
We aim to release bonds within 48 business hours of your vacation inspection, we release bonds online using the RBO system. We will advise you of any claim and give you an opportunity to respond, we will continue to process your release if you do not respond.
Maintenance Delays
Repairs and Maintenance issues can not be attended to at an affected property unless visiting tradespeople can be assured appropriate safety measures are in place. Please discuss necessary precautions with us and them.
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